Customer Service. The first step to increase your customer base is to keep every single one you ever come across. It works not only to maintain those you have worked so hard to gain as a customer, but if they are impressed by your level of customer service, then they will tell others. Guaranteed. Bad customer service works the same way, only in reverse. How many times have you had a grumpy clerk only to classify the entire business as having terribly service vowing never to return?
Entire companies are created simply to study and help other businesses improve their customer service and image. It takes a great deal of time, effort and money to gain one customer, and simple tokens of your appreciation for them can cement their loyalty to you for life.
Competition is fierce in every field, and outstanding customer service will set you apart. This young entrepreneur has caught this concept early and has given you three simple ways to show your customers how much you appreciate them, ways they won’t soon forget.
http://www.juniorbiz.com/general-business/77-3-simple-things-you-can-do-to-make-your-customers-happy
Hey Deb! I just now found this. Thanks for the trackback. And have a happy 2010!
By the way, I just published a massive redevelopment of my site. You should let me know what you think.
Thanks!