Tag: Entrepreneuerial Mindset
Sep
20
How a Night at the Holiday Inn Teaches The Entrepreneurial Mindset
Many of you out there will wonder if I’ve gone a little looney, and others will know exactly what I’m talking about. After a few years of homeschooling, it starts to become second nature to see learning opportunities in everything you do, and developing the ‘Entrepreneurial Mindset’ is no different.
Teaching the entrepreneurial mindset is often as simple as noticing when a business is doing an exceptional job. Pointing out many of the details you might take for granted trains them to see how things are run from an owner’s point of view. This was an excellent example.
Last week we took a trip to my son’s college to watch him play soccer and spend a little time with him. He happened to be playing on a Tuesday night, and we returned home the next day. That evening we learned that my oldest daughter’s 2 year old, who has a rare condition called MPS1, or Hurler’s, had been approved for a bone marrow transplant. I’ll spare you all the details, but it involves a four (4) month stay in the hospital and the best hospital to do this procedure is 18 hours away (Minneapolis, MN) from our Tennessee home. This will put their family (my oldest daughter, her husband and MY 5 grandchildren) 18 hours away – in a hospital – over Thanksgiving AND Christmas.
Like many homeschool families, we are very close, and all live in the same area in Tennessee. Josh is the farthest away in college, a little under 3 hours away. So the thought of everyone being separated at the holidays was hard, but if it gave little Josiah a longer life, it was worth it, of course! Immediately we tried to plan a time the entire family could get together before they left for Minnesota.
So when the prospect of everyone getting together at Josh’s college, the only weekend that worked for everyone was the coming weekend. Yes, only 3 days after we had just visited. Sparing you all the details, it was the only time it worked for everyone before they had to leave for Minnesota. But there were still lots of details to work out… and it depended largely on if the hotel would work with us or not.
Long story short, we contacted the Holiday Inn in Dayton and explained the situation to them and made our requests. They replied promptly and were extremely gracious in their accommodation. I mean really gracious. I don’t want to tell you everything because I don’t want them to have to deal with all the extra requests they might encounter as a result, but I wanted to make a point that customer service is truly the commodity of the century-and they get an A+.
I know that hotels are supposed to be hospitable, but we have stayed in several places in the area, and that isn’t always what we have found. If you have stayed in many hotels, you know that quality varies widely – even in the same chain and star-rating. There were 12 of us that stayed in 4 rooms, and everyone noticed the service, the cleanliness and the AMAZING breakfast. However, the most outstanding feature was how nice and helpful ALL the staff were. It was definitely one of the best run hotels we have stayed at.
My point is that not only have they secured all of our families’ loyalty, but we’ll tell everyone. So they invested a little time, gave us a small discount and, IMHO, received a great ROI in return. One of my (grown) children even commented that they wouldn’t mind owning and/or running a hotel like this.
So next time you experience a company giving you extraordinary service and you have your children with you, point out to them how that makes you feel. Then ask them how that kind of service might affect a business. One of the best ways to teach the ‘Entrepreneurial Mindset’ is to make it a habit to notice how different businesses are run, and how it might be improved, and why. Sometimes exceptional experiences in certain establishments have even inspired young (and old!) people to go into that particular business.
By the way. . . that Holiday Inn is in Dayton, TN. Tell them the Maubach’s sent you. (They might even leave the light on for you…)
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